A: Full technical support is included with every unit. We provide complete operation video guides, PDF manuals and report templates for each model. Our technical team replies within 24 hours for any operational or software issues. You can check genuine salon customer reviews on our site to see feedback on our after-sales service.

A: English is the default system language. Additional language packages (23–31 languages depending on the model) can be customized for your specific market.

A: 1-year global factory warranty for all hardware. We offer lifelong remote software maintenance and free minor program upgrades.

A: We support different levels of customization depending on the model. For all models, we can add your logo to the boot screen or as a logo sticker on the machine body. For the MDZ and MDZ05 models, we also offer deeper customization through SDK, API, and APP function modifications.

A: Standard models (K33 / K57) are in stock and can be shipped within 1–2 working days. Customized orders require 5–25 working days production time. We will confirm the exact schedule before you place payment.

A: All Janlis skin & scalp analyzers pass CE testing and meet international salon equipment standards. 

A: We support both single-unit retail for independent salons & bulk wholesale for salon chains and distributors. Factory volume discounts are available for multiple-unit orders.

A: Each machine comes with a complete standard package. This includes the main analyzer host, touch screen, handheld microscopic probe, power adapter, original software, and operation documents. You will receive a ready-to-use set after unpacking. The exact contents may vary slightly by model, and we can provide a detailed list for your specific machine upon request.

A: Before shipping, we test every machine and record a video of the testing process. This video is sent to you so you can see the machine in operation before it leaves our facility. This ensures 100% quality assurance.