Factory Direct Supply · CE & Patented Certified · 1-Year Warranty · 24H Global Support

Returns & Refunds Policy

30-Day Inspection Period

We stand behind the quality of our products. Every machine is fully tested before shipment, and we send you a test video for confirmation. If you receive a damaged or defective item, please contact us within 7 days of delivery.

Return Conditions

  • Returns are accepted only for manufacturing defects or shipping damage.

  • Customized machines (logo, software, or hardware modifications) are not returnable.

  • The item must be in its original packaging with all accessories included.

  • A return authorization must be requested before shipping.

Shipping Damage & Claims

All machines are tested and verified before shipment. If you notice damage upon delivery:

  • Do not sign for a damaged package — note the damage on the delivery receipt.

  • Contact us and the shipping carrier within 24 hours with photos of the packaging and machine, or file a claim directly with the carrier.

  • We will assist you in filing a claim with the shipping carrier.

  • If you sign for the package without noting damage, the carrier may deny the claim, and the item will be considered accepted as-is.

Warranty & Repairs

  • 1-Year Warranty: Covers manufacturing defects. We provide free replacement parts for eligible issues.

  • Out of Warranty: If the issue is caused by misuse, improper handling, or user error, we will provide repair instructions and replacement parts. Shipping and parts costs are the buyer's responsibility.

Return Process

  1. Contact us at info@janlis.net with your order number and issue description.

  2. Include photos or videos showing the problem.

  3. We will evaluate and provide a solution — replacement parts, repair guidance, or return authorization.

  4. If a return is approved, you will receive return instructions and address.

  5. Return shipping costs are the buyer's responsibility unless the issue is confirmed as a manufacturing defect.

Refunds

  • Refunds are processed within 14 business days of receiving the returned item.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable.

Contact Us

For returns, warranty claims, or technical support:

  • Email: info@janlis.net

  • WhatsApp: +86 186 2098 6637